BACH Customer Service

Service: Every body talks about it - we just do it. Or at least we try to :-)

Warranty

All BACH gear is warranted against defects in material and workmanship for a period of 5 years after purchase. Normal wear and tear such as broken buckles or worn out zips cannot be claimed under this warranty. The lifespan you can reasonably expect depends rather on the amount of abuse your pack gets than on the actual age as such. But don't worry: If BACH built it, BACH will stand behind it.

Custom fit: MADE IN IRELAND

If you like to get your special dream pack we might be able to be of assistance. Starting at a price of Euro 500.- some interesting custom fit options are possible. Custom Fit packs must be based on existing or former BACHstyles. Delivery times vary between 6 weeks and 3 months.

Limited Edition

We are in a position to produce small series and limited edition runs with various labels and in many different colours. Please accept that such projects cannot be realised overnight and allow a sufficient lead time of approximately 6 months. If you are interested do not hesitate to contact us.

Repairs

Should you be one out of 10'000 people ever needing our repair service take a deep breath, look at yourself and let the feeling sink in, that you are one of the few people in this world to make this experience. If ever possible we will repair your companion. Your pack has gone a long way with you, so why should we shred your shared memories by simply replacing it.

 

 

 

Repair Center Switzerland:

 

Transa Reparatur Center

Bahnhofstrasse 72

9240 Uzwil

egon.baer@transa.ch

 

Repair Center Germany:

 

TransBACH Ltd.

c/o Basislager Sport Handels GmbH

Hirschstrasse 10

76133 Karlsruhe

germany@bachpacks.com

 

all other countries: Repair Center Irland

 

Transbach Ltd.

46 Hebron Industrial Estate

Kilkenny, Ireland

ireland@bachpacks.com

Whiskey & Beer

There is not much we can tell you about whiskey and beer. However, a mellow single malt is as much part of our company culture as the harp of Arthur Guinness. However, should you ever get off the trail of virtue and give in to the nightly temptations of the city of Kilkenny, give us a buzz and we will see what we can do about that…

Know-how

If you are a student in industrial design and you work on a pack or heavy textile related idea we are quite willing to support your project. You can either use our facilities in Kilkenny, Ireland or you are welcome to take advantage of our workshop in Switzerland.