Repair & Warranty

Should you be one out of 10’000 people ever needing our repair service take a deep breath, look at yourself and let the feeling sink in, that you are one of the few people in this world to make this experience. If ever possible we will repair your companion. Your pack has gone a long way with you, so why should we shred your shared memories by simply replacing it.

Switzerland
Transa Reparatur Center
Bahnhofstrasse 22
9242 Oberuzwil
Switzerland
E-Mail: 
egon.baer [at] transa.ch
EU / International
BACH Reparaturen Deutschland
c/o Basislager Sport Handels GmbH
Hirschstrasse 10
76133 Karlsruhe
Germany
E-Mail: 
germany [at] bachpacks.com

Warranty

All BACH gear is warranted against defects in material and workmanship for a period of 5 years after purchase. Normal wear and tear such as broken buckles or worn out zips cannot be claimed under this warranty. The lifespan you can reasonably expect depends rather on the amount of abuse your pack gets than on the actual age as such. But don’t worry: If BACH built it, BACH will stand behind it.